Troubleshooting

If your eSIM won’t activate, try the steps below.

1. Restart Your Device
   A simple restart fixes most activation issues.
2. Make Sure Wi-Fi Is ON
   eSIMs require internet access to install.
3. Scan the QR Code Again
   Ensure your screen brightness is high.
4. Check Device Compatibility
   Settings → Cellular → Add eSIM
   If this option does NOT appear, your device is not eSIM-compatible.
5. Still need help?
   We can manually activate your eSIM.
   Contact support@adamswave.com