Support Policy Last Updated: January 2025

Adams Wave provides fast and reliable support for activation, device checks, and digital delivery issues.


What We Support:
✔ eSIM activation assistance
✔ QR code delivery issues
✔ Device compatibility verification
✔ Manual eSIM activation
✔ Basic troubleshooting


What We Do NOT Support:
✘ Phone hardware issues
✘ Carrier unlocking
✘ Lost, stolen, or damaged devices
✘ Personal hotspot restrictions based on device


Support Availability:

  • Email support 24/7
  • Average reply time: Under 10 minutes

Customer Responsibilities:

  • Provide the correct email at checkout
  • Ensure the device is eSIM-compatible
  • Follow activation instructions accurately

Contact Support:
support@adamswave.com

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