All Adams Wave eSIM purchases are final due to the nature of digital products.
Refunds Are Not Provided For:
✘ Incompatible devices
✘ Locked devices
✘ Customer error during activation
✘ Poor local coverage
✘ Changing your mind
✘ Hotspot not working on your device
✘ Travel plan changes
✘ Any other issue after delivery
Only Eligible Refund:
✔ eSIM was never delivered
(If the email was sent successfully, the order is considered delivered.)
Adams Wave is not responsible for device compatibility, coverage availability, or user installation errors.
Questions? Email support@adamswave.com